Terms & Conditions

The shop.sobucky.com online store available at https://shop.sobucky.com is run by Sobucky sp. z o.o. sp.k. , based in Lublin, ul. Tomasza Zana 11 A, 20-601, Tax identification number: 9462647775, hereinafter referred to as the "Store". These Regulations are addressed to both Consumers and Entrepreneurs using the Store and specify the rules for using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.

Contents:

§1 Definitions

§2 General provisions

§3 Contact with the store

§4 Technical requirements

§5 General information

§6 Creating an account in the store

§7 Newsletter

§8 Contact form

§9 Rules for placing an order

§10 Delivery and payment methods offered

§11 Performance of the sales contract

§12 Right to withdraw from the contract §13 Complaint and warranty

§14 Extrajudicial methods of dealing with complaints and pursuing claims

§15 Personal data in the Online Store

§16 Final provisions

 

§ 1 Definitions 1. Consumer - a natural person concluding a contract with the Seller within the Store, the subject of which is not directly related to his business or professional activity. 2. Seller – Sobucky Poland sp. z o.o. Sobucky Ltd sp.k. , based in Lublin, ul. Tomasza Zana 11 A, 20-601, Tax identification number: PL9462647775

3. User: a) a natural person with full legal capacity, and in cases provided for by generally applicable law, also a natural person with limited legal capacity, b) legal person, c) an organizational unit without legal personality, which is granted legal capacity by law - which uses the website https://shop.sobucky.com

4. Customer: a) a natural person with full legal capacity, and in cases provided for by generally applicable law, also a natural person with limited legal capacity, b) legal person, c) an organizational unit without legal personality, which is granted legal capacity by law, - which has concluded or intends to conclude a Sales Agreement with the Seller, and which uses or intends to use the Service or Electronic Service.

5. Entrepreneur – a natural person conducting business activity on its own behalf, a legal person and an organizational unit without legal personality, to which the provisions grant legal capacity, conducting business activity.

6. Distance contract - a contract concluded with the Customer as part of an organized system for concluding distance contracts (within the Store), without the simultaneous physical presence of the parties with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.

7. Regulations - these regulations of the Store.

8. Order - the Customer's declaration of will submitted using the Order Form and aimed directly at concluding a Sales Agreement for the Product or Products with the Seller.

9. Account - created by the Customer, it collects data provided by the Customer and information about Orders placed by him in the Store.

10. Registration form - an electronic service, a form available in the Store enabling the creation of a Customer Account.

11. Contact form - an interactive form available in the Store enabling Customers to contact the Seller.

12. Order form - an interactive form available in the Store enabling placing an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.

13. Cart - an element of the Store's software in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.

14. Newsletter - Electronic service provided by the Seller via e-mail, which allows Customers to subscribe and automatically receive periodic, free information electronically, including: about new products, and promotions.

15. Goods - a product, a movable item available in the Store, which the Customer purchases via the Online Store from the Seller.

16. Sales Agreement - a Product sales agreement concluded between the Customer and the Seller via the Online Store.

17. Electronic service - a service provided electronically by the Seller to the Customer via the Online Store.

18. Working day - one day from Monday to Friday, excluding public holidays.
19. Personal data administrator - Seller. 20. Act on consumer rights - Act of May 30, 2014 on consumer rights (Journal of Laws, item 827, as amended). 21. U.o.i.d.o - Act of August 29, 1997 on the protection of personal data (Journal of Laws No. 133, item 833, as amended). 22. Civil Code - Act of April 23, 1964, Civil Code (Journal of Laws No. 16, item 93, as amended), hereinafter also referred to as the Civil Code.
 
§ 2 General provisions
 
1. The Regulations are continuously available on the shop.sobucky.com website in a way that allows each User to obtain, reproduce and record their content by printing or saving on a medium at any time.
2. The Seller declares that it complies with all rules for the protection of Customers' personal data provided for in the Act of August 29, 1997. on the protection of personal data (Journal of Laws No. 133, item 883, as amended).
3. The Customer undertakes to use the Online Store and the services offered by the Seller through it, observing the provisions of law in force in the territory of the Republic of Poland and the conditions provided for in these Regulations, respecting the principles of social coexistence, taking into account the respect for personal rights and copyrights and property rights. intellectual property of the Seller and third parties.

4. Consent forms, the so-called checkboxes regarding Customers' personal data are available in a visible place in the Store during the purchase process, to be accepted by the Customer each time. Customers have the opportunity to update, modify and withdraw consent to the processing of their personal data provided to the Seller at any time.

5. The Customer consents to the collection, storage and processing of personal data by the Seller for purposes directly related to the implementation of the Goods ordered in the Online Store. Detailed conditions for the collection, processing and protection of personal data by the Seller are specified in the Privacy Policy of the Online Store.

6. The Goods may only be purchased by a Customer who is over 13 years of age and has his or her place of residence or registered office in the Republic of Poland.

7. All information contained in the Seller's Online Store, relating to the Goods (including descriptions, prices of the Goods), does not constitute an offer within the meaning of Art. 66 of the Civil Code, but the invitation to conclude a contract specified in Art. 71 CC

8. Using the Online Store means any activity of the User that leads to the User reading any content posted on the Online Store's website.

9. The Online Store has the right to organize occasional competitions and promotions, the terms of which will each time be provided on the Online Store's website.

10. Product promotions organized via the Online Store cannot be combined, unless the regulations of a given promotion provide otherwise.

§ 3 Contact with the Store 1. Seller's address: Tomasza Zana 11 A, 20-601 Lublin, Poland 2. Warehouse address: Pliszczyńska 74, 20-257 Lublin, Poland 3. Seller's e-mail address: info@sobucky.com 4. Seller's telephone number: +48 530 900 757 5. Seller's bank account details: Bank PEKAO S.A. street Królewska 1, 20-109 Lublin SWIFT: PKOP PL PW Seller's bank account number: PLN account: 08 1240 2496 1111 0010 5698 9309 EUR account: PL78 1240 2496 1978 0010 5699 1647

6. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.

7. The Customer can communicate with the Seller by phone between 8:30 a.m. and 3:30 p.m.

§ 4 Technical requirements

1. To use the Store, including browsing the Store's assortment and placing orders for Products, you need: a) a computer, laptop or other multimedia device with Internet access, b) access to e-mail, c) web browser that supports cookies (Mozilla Firefox version 17.0 and higher, Internet Explorer version 10.0 and higher, Opera version 12.0 and higher, Google Chrome version 23.0 and higher, Safari version 5.0 and higher, Microsoft Edge version 25.10586.0.0 and higher), d) recommended minimum screen resolution: 1024x768, e) enabling cookies and Javascript support in the web browser. § 5 General information 1. To the fullest extent permitted by law, the Seller is not liable for any disruptions, including interruptions in the operation of the Store caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.

2. Browsing the Store's assortment does not require creating an Account. The Customer may place orders for Products included in the Store's assortment either after creating an Account in accordance with the provisions of § 6 of the Regulations or in the "shopping without registration" option (or equivalent).

3. Access to some functionalities of the website may require prior registration by the Customer and logging in each time. Using the available functionalities of the website is voluntary.

4. All Prices given on the Online Store website are given in Polish zlotys (PLN) and foreign currency (EUR) and are gross prices (including VAT, customs duties and other components). Prices do not include delivery costs.

5. The final (final) amount to be paid by the Customer consists of the price for the Goods and the delivery cost (including fees for transport, delivery and postal services), about which the Customer is informed on the Store's website when placing the Order, including in the moment of expressing the will to be bound by the Sales Agreement.

6. If the nature of the subject of the Agreement does not allow for prior calculation of the final (final) price, information about the method in which the price will be calculated, as well as fees for transport, delivery, postal services and other costs will be provided in the Store in description of the Goods.

7. The Customer pays fees related to access to the Internet and data transmission in accordance with the tariff of his Internet service provider.

8. The Customer is responsible for the authenticity and completeness of the data provided by him, which is necessary for the implementation of the Sales Agreement.

9. The Seller provides the following electronic services via the Online Store: Customer Account, Contact Form, Order Form, Newsletter, which are voluntary and free of charge.

10. Complaints related to the provision of Electronic Services by the Seller and other complaints related to the operation of the Online Store (excluding the Goods complaint mode) may be submitted by the Customer in particular: in writing or via e-mail to the e-mail address indicated in § 3 Regulations. It is also recommended that the Customer provide information in the complaint (which will be helpful to the Seller in the course of considering the complaint and may speed up the complaint process): circumstances regarding the subject of the complaint and the occurrence of possible defects, e.g. type and date of occurrence of the defect, specification of the Customer's request, data for contact of the Seller with the person submitting the complaint/Customer. The recommendations provided are not mandatory and do not affect the effectiveness of handling a given complaint.

11. In relation to a given complaint, the Seller will take a position immediately, but no later than within 14 calendar days from the date of its submission.

12. The Customer who is a Consumer has the right to withdraw from the contract for the provision of Services electronically on the terms provided for in the Regulations. 13. The right to withdraw from the contract for the provision of electronic services is granted to the Customer to whom the Seller provides services that are continuous and indefinite, without giving a reason, with immediate effect. In order to exercise this right, the Customer sends in writing or via e-mail to the e-mail address: info@sobucky.com a clear declaration of termination of the contract for the provision of electronic services.

14. The Seller reserves the right to terminate the contract for the provision of continuous and indefinite Electronic Services with a 14-day notice period in the event of a breach by the Customer of the provisions of the Regulations by submitting a written statement to the Consumer and the Entrepreneur sent electronically to the indicated e-mail address.

§ 6 Creating an Account in the Store

1. An Account is created by completing the Registration Form. It is necessary to provide the following data: e-mail address (e-mail address), personal data (obligatory: name and surname, residential address: street, house/apartment number, postal code, city, telephone number; Entrepreneur, additionally obligatory NIP and REGON, company name, registered office address; and a password consisting of the minimum number of characters indicated in the displayed message. Wholesale orders are handled on the B2B platform: https://b2b.sobucky.com

2. Creating an Account in the Store is free of charge.

3. The requirement for registration and creation of an Account is that the User or Customer agrees to the content of the Regulations and the Privacy Policy and to provide personal data indicated in the Registration Form. 4. To log in to the Account, the Customer must provide the e-mail address and password specified in the Registration Form when setting it up. After logging in to their Account, the Customer can edit the data they have entered and view their order history. 5. The Customer has the right to delete the Account at any time without giving a reason and without incurring any fees. This is done by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses indicated in § 3 of the Regulations. 6. A Customer who has an Account in the Seller's Store, who resigns and deletes this Account, has the right to request the Seller to permanently delete his or her personal data from the Seller's databases in the Store. § 7 Newsletter 1. The contract for the provision of the Newsletter electronic service is concluded for an indefinite period of time when the Customer signs up for the Newsletter service using the functionality available on the Online Store website and is terminated when the Customer sends a request to remove his e-mail address from the Newsletter subscription or unsubscribe using the link included in each message sent as part of the Newsletter service. 2. As part of the Newsletter service, the User or Customer has the option of receiving commercial information from the Seller (including news, promotions) in the form of messages sent to the e-mail address provided by the Customer. 3. The use of the Newsletter Service depends on the User having a computer or other multimedia device with access to the Internet and an active e-mail address. 4. To use the Newsletter service, please provide a valid e-mail address and click the "Add" button, and then confirm the activation link sent to the provided e-mail address. 5. The User or Customer may withdraw consent to sending messages via the Newsletter service at any time without giving a reason. Consent is revoked by sending a request to remove his e-mail address from the Newsletter subscription to the Seller to the e-mail address or in writing to the address indicated in § 3 of the Regulations or by unsubscribing using the link included in each message sent as part of the Newsletter service.

6. The newsletter is sent only to people who have subscribed by confirming the activation link sent to the provided e-mail address. 7. The newsletter will contain promotions, discount coupons, information about new products, etc. The above catalog is not closed. 8. In the event of non-performance or improper performance of the Service provided electronically by the Seller, the Customer has the right to submit a complaint under the terms provided for in these Regulations.

§ 8 Contact Form

1. The contract for the provision of electronic services. The contact form is concluded for a specified period of time when the Customer starts filling it out and is terminated when he refrains from completing the form or when the completed form is sent and the Seller provides a response.

2. The service allows Customers to contact the Seller via an interactive form.

3. Using the Contact Form Service is possible after clicking the appropriate tab and providing the correct e-mail address, name and surname, telephone number and indicating the subject, completing the message and clicking the "Send" button.

§ 9 Rules for placing an Order

1. The Agreement for the provision of Electronic Services allows Customers to place an Order via an interactive form, hereinafter referred to as the "Order Form", is concluded for a fixed period of time when the Customer adds the first Goods to the electronic basket in the Online Store and ends when the Customer withdraws from completing the Order Form. or when the completed Order Form is sent to the Seller and the Customer places an Order by clicking the "Buy and pay" button.

2. The process of completing the Order Form is organized so that each Consumer has the opportunity to read it before deciding to conclude the Agreement or amend the Agreement.

3. Orders via the Store can be placed 24 hours a day, 7 days a week.

4. To place an Order you must:

a) log in to the Store (optional),

b) select the Goods that are the subject of the Order and then click the "Add to cart" button,

c) log in or use the option to place an Order without registration,

d) if the option of placing an Order without registration has been chosen - complete the Order Form by providing the Customer with the following data: name and surname, address (street, house number, apartment number, postal code, city), e-mail address, mobile phone number and data regarding concluded Sales Agreement: Goods, quantity, place of delivery of the Goods, method of payment for the Goods. Customers who are Entrepreneurs and Consumers who wish to obtain an invoice should also provide: the name of the company under which they operate and their NIP and REGON numbers, e) click the "Buy and pay" button, the Customer will receive a notification by e-mail,

f) select one of the available payment methods and, depending on the payment method, pay for the order within a specified period, subject to § 10 point 3 of the Regulations.

5. Filling out the Order Form with data and pressing the "Buy and pay" button is tantamount to placing an order by the Customer and has legal consequences of concluding a Sales contract in accordance with applicable regulations on concluding distance or off-premises sales contracts.

6. The Customer may modify the Order on his own until he clicks the "Buy and pay" button.

§ 10 Delivery and payment methods offered

1. The Customer may use the following delivery methods for the ordered Product: a) courier delivery: DPD, DHL b) cash on delivery courier: DPD  c) InPost parcel locker

2. The customer can use the following payment methods: a) cash on delivery, b) payment by transfer to the Seller's account, c) electronic payments: PayU S.A. street Grunwaldzka 182, 60-166 Poznań:, KRS 0000274399, NIP: 779-23-08-495, 3. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.

§ 11 Performance of the sales contract

1. The Sales Agreement between the Customer and the Seller is concluded after the Customer places an Order using the Order Form in the Online Store in accordance with § 9 of the Regulations.

2. Immediately after receiving the Order, the Seller sends the Customer electronically to the e-mail address provided when placing the order, a declaration of acceptance of the Order, which also constitutes its confirmation. When the Customer receives the e-mail, a Sales Agreement is concluded between the Customer and the Seller. The Seller may provide free services consisting of informing the Customer via e-mail/SMS about the current status of the Order.

3. The message summarizing and confirming the Order includes all previous information